Payouts and billing
Payouts are not working
Match the message on Payouts to the fix. Most of the time the bank is not connected, your client has not paid, or a team admin has to connect the bank.
Updated 6 October 2026
Payouts only lists service charges from client-paid verifications. If the page looks empty or a balance will not move, use the message on the screen. There is no separate withdraw button. Money is paid to the bank you connected.
Match the message to the fix
- 1
If you see Log in to view payouts, sign in and open Payouts again.
- 2
If you see Couldn't load payouts or Couldn't load your payout information. Please refresh the page., refresh the page.
- 3
If Payout bank details is showing and Total earned says the ledger amount is waiting until you connect your bank, select Add bank details to withdraw. Follow Connect your bank.
- 4
If the page says A team admin connects the payout bank account, you cannot connect it yourself. Ask an Admin or Workspace admin, or ask them to open Settings and Markup payouts.
- 5
If you see Couldn't open Stripe. Please try again., select the bank button again.
- 6
If you return to a yellow banner Stripe session expired and Start again to finish connecting or updating your payout bank details, start Add bank details to withdraw again. The Stripe window timed out.
- 7
If a row says Awaiting your client's payment, your client has not paid the check. The hint on Awaiting payment from client is Earns once your clients pay for their checks. This is not a bank problem.
- 8
If a row says Processing, wait. There is no extra button.
- 9
If you see No transactions yet and Set a service charge on the verification form to earn from each client-paid check, you have not earned a service charge yet. Send a client-pays verification with a charge above $0.
Paid means that service charge has been paid out. Select a transaction row to open its verification, when the row has one.
The balance is there but my bank has nothing.
Connect the bank if the button still says Add bank details to withdraw. Until that finishes, the amount stays on the FreeAML ledger.
I set a service charge and still see no rows.
The row appears for a client-paid verification. If the status is Awaiting your client's payment, it is listed but not earned yet. If the list is empty, the client-pays check did not include a service charge above $0.