Receptionist AML training: who counts as AML personnel

People search “receptionist AML training” when a suburban agency assumes the front desk is outside AML because that person does not write contracts. Checked against AUSTRAC’s page on which personnel need due diligence and training on 4 October 2026. This is general information, not legal advice. This page does not reproduce that guidance. The course shape for people who are not specialists is AML training for non-specialist staff. How training fits the program is AML/CTF training. The sector map is /tranche-2.

The title on the roster is not the test

Agencies call the same job receptionist, front desk, or office coordinator. AUSTRAC’s question is which roles carry out work that needs personnel due diligence and training. This page does not reproduce that test. Write the tasks, then match the training to the tasks.

A person who only greets visitors and keeps the appointment book may need a short briefing: do not coach a customer, and know who to fetch. A person who is told to copy identity documents, chase missing details, or explain how to “get through” a check is already inside the customer process. That role needs the training the program sets for people who handle that work.

• Write the tasks, not the title. Greeting, booking, taking a copy of a document, and explaining a delay are different tasks. The program should say which of them this person does.
• Collecting details is in scope. If the front desk gathers the information the check will use, that person is not a bystander. Train them on what they may ask and what they must not promise.
• Coaching is the failure mode. Telling a customer which story will clear a file is not hospitality. The role description should forbid it in one plain line.
• Same training for the whole office is optional. Some roles need more. Record who attended which session so a later review is not a guess from the roster.

Four front-desk pictures

Use the picture that matches this week, not the advertisement you placed when you hired. Roles drift. The training record should move with them.

Where the front-desk page stops

This page is who counts, using the front desk as the example. It is not the training course and it is not the program’s training policy. Those are AML training for non-specialist staff and AML/CTF training.

What the client pays

On FreeAML the firm suite is A$0. The firm emails the client a link. Verification is client-pays. On the public list a personal KYC check is A$20 and a company or trust KYB check is A$40. Use KYB when the customer is a company or a trust. Deciding that a front-desk role needs training is program work, and that decision is not a customer check included in the firm suite. Confirm the live amounts on FreeAML pricing. FreeAML does not decide which staff are AML personnel or deliver their training.

Frequently Asked Questions