Biometric liveness: what the client sees during the check

People search “biometric face match AML client” when an agency wants to know what the client actually sees during the face-match step, before anyone calls it customer due diligence. Checked against AUSTRAC's glossary entry for KYC information on 4 October 2026. This is general information, not legal advice. This page does not reproduce that guidance. How a live check differs from a certificate sighting is VOI versus CDD. The sector map is /tranche-2.

The prompt, then a result

The client does not see your risk assessment. They see the screen the check uses for the face-match step: a prompt, a chance to match the face to the document, and a pass or a fail. Staff in the agency see the result that comes back. They do not watch the step in place of the check.

A pass means that step returned a pass. It does not mean the company buyer is identified, and it does not mean the program's other questions are done. A fail means you stop. You do not tell the client how to adjust until the result flips.

• Say what the screen is for. It is the face-match step in this check. It is not a staff member judging a face across a desk.
• Keep the result. Store the pass or the fail on the file. A verbal 'they looked right' is not the result.
• Do not coach a fail. Telling the client which angle will pass is not customer due diligence. Follow the program.
• Leave the rest of CDD in the program. Source of funds, the customer, and a company or trust are not settled by a face on a screen.

What the agency stores

Where the face-match page stops

This page is what the client sees on the screen during the face-match step. It is not the professional-firm walk-through of KYC. That sits on KYC verification for professional firms. A company or trust still needs KYB at A$40, paid by the client.

What the client pays

On FreeAML the firm suite is A$0. The firm emails the client a link. Verification is client-pays. On the public list a personal KYC check is A$20 and a company or trust KYB check is A$40. Use KYB when the customer is a company or a trust. The face-match step is part of the client-pays check, and coaching the client through a failed result is not included in the firm suite. Confirm the live amounts on FreeAML pricing. FreeAML does not decide that a face-match pass is your whole customer due diligence.

Frequently Asked Questions