1. Email us
Write to team@freeaml.com.au. Include the workspace name, the verification reference if you have one, and what you were trying to do. We use that to find the right record.
2. ChatGPT connection
The ChatGPT connection can prepare a verification and show status for the one workspace you connected. Nothing is emailed until you confirm. Public AML answers are general information, not legal advice. You remain the reporting entity.
What that connection collects, why, who receives it, how long it is kept, and how you disconnect it is in the privacy policy.
3. What we can help with
We can help you use FreeAML: sending a link, reading a status, and signing in. We do not lodge AUSTRAC reports for you, and we do not give legal advice. For the rules that apply to your service, use AUSTRAC’s obligations pages.
Step-by-step articles are in Help.