Conveyancer and seller's agent both verifying the same person

People search “duplicate CDD agent and conveyancer” when a seller has two emails, one from the listing agent and one from the conveyancer, both asking for the same identity. Checked against AUSTRAC’s real estate examples on dealing with customers on 4 October 2026. This is general information, not legal advice. This page does not reproduce that guidance. Who does the check inside an agency is on who does CDD for real estate agents. The conveyancer’s own service is on AML for conveyancers assisting a transfer. The sector map is /tranche-2.

Two firms, one human

The listing agent may be providing a real estate designated service to the seller. The conveyancer may be providing a separate service on the transfer. The same human is the customer of both. Duplicate requests feel rude.

They are often what the two programs require. Deleting one because the other email went first leaves a firm with no CDD of its own. Reliance would be the exception, and only with a written arrangement the program allows. Absent that, each firm verifies; tell the seller, in plain words, that two businesses are asking because two businesses have duties; do not blame “the system.” Do not ask one firm to pretend the other’s PDF is enough; this page does not create the arrangement.

• Name both services. Agent’s service and conveyancer’s service. If either is out of scope, say so. Do not assume both are in, and do not assume one cancels the other.
• Send your own link. The conveyancer’s client-pays check is not the agent’s.
• Explain the second ask. The seller should hear it before the second email, not after they complain.
• Keep reliance rare and written. A forwarded form is not an arrangement.

Why the second email is not a mistake

The seller’s frustration is real. The answer is a sentence about two duties, not a waiver. Use the table when a staff member wants to “just accept the agent’s copy” on a Friday.

Where the duplicate-check page stops

This page is why two firms can both verify. It is not who inside the agency collects the check, and it is not the conveyancer’s transfer guide. Those are who does CDD for real estate agents and AML for conveyancers assisting a transfer. FreeAML does not cancel the second check.

The firm suite is A$0. Each firm’s client pays that firm’s check.

What the client pays

On FreeAML the firm suite is A$0. The firm emails the client a link. Verification is client-pays. On the public list a personal KYC check is A$20 and a company or trust KYB check is A$40. Use KYB when the customer is a company or a trust. The firm suite does not merge two firms onto one check, and one firm’s payment does not cover the other. Confirm the live amounts on FreeAML pricing. FreeAML does not cancel one firm’s check because the other firm already asked for identity.

Frequently Asked Questions