Customer due diligence template for a professional firm

People search “customer due diligence template” when a two-partner firm downloads a blank checklist and is about to file it as the program. Checked against AUSTRAC's initial customer due diligence overview on 4 October 2026. This is general information, not legal advice. This page does not reproduce that guidance. How a checklist differs from the obligation is on the customer due diligence checklist. A blank you still have to finish is the free CDD checklist. The sector map is /tranche-2.

What the blank is allowed to do

A customer due diligence template earns its place when a two-partner firm wants the same headings on every designated-service file. The headings should match the program: who the customer is, what you collected, and who was satisfied. A template that adds its own document list is rewriting the program in the margin.

Staff can complete the blank. They cannot adopt a new rule by typing into it. If the program is silent on a customer type, the blank stays unfinished and the compliance officer sees the gap.

• Headings follow the program. Customer type, matter, what was collected, and the result. A heading the program does not use is clutter on the file.
• One customer, one line. A buyer and a seller are two customers if you act for both. The template should not force them onto a single row.
• The result is a record. It shows that due diligence was considered. It does not create the obligation to do it.
• Leave ratings defined. A box marked low, medium, or high is honest only if the program defines those words for your services.

Template, program, and the check

Three things get stacked on one afternoon and then treated as one purchase. The program is the rules the firm approved. The template is how a file shows those rules were followed. The check is the verification the program names, and the client pays it.

Where a template page stops

This page is the blank a professional firm uses on a file. It is not the obligation in plain English, which is customer due diligence requirements.

It is also not a promise that every client needs the same pack. The program decides scope. FreeAML does not fill the blank.

What the client pays

On FreeAML the firm suite is A$0. The firm emails the client a link. Verification is client-pays. On the public list a personal KYC check is A$20 and a company or trust KYB check is A$40. Use KYB when the customer is a company or a trust. A template is stationery, so it is not bundled into the firm suite as a check. Confirm the live amounts on FreeAML pricing. FreeAML does not approve your program or treat a blank template as customer due diligence.

Frequently Asked Questions