Examples of dealing with clients in the accountant starter kit
Examples of dealing with clients in the accountant starter kit are prompts to customise. They are not a list of your clients, and an example you leave untouched describes a firm you may not be.
Quick answer
Open the kit and sort each example into rewrite, delete, or add. A tax-only client and a client whose matter is a designated service do not share an example, so do not paste AUSTRAC's wording and call it approved. The firm approves its own words, and software then runs the checks those words require. The client pays the check.
People search “accountant starter kit client examples” when a tax practice opens the accountant starter kit and is about to leave the client examples as printed. Checked against the accountant starter kit customise step on 4 October 2026. This is general information, not legal advice. This page does not reproduce that guidance. What customising the kit still requires is customising the AUSTRAC starter kit. The sector map is /tranche-2.
Prompts, not your client list
Accountant starter kit client examples exist so a practice can see the shape of a client conversation, and they use generic situations. Your practice has its own services. If you provide a designated service the example sketches, rewrite it in your words. If you do not provide that service, delete the example so staff do not follow it.
This page does not quote the kit. Quoting it would freeze a generic firm into your folder. The senior manager approval comes after the edits, not before. A file that still has AUSTRAC's hypothetical names in it has not been customised.
- Rewrite what you do. An example of a designated service you provide should sound like your engagement, not like a sample.
- Delete what you do not do. A service you never offer should not survive into the approved program.
- Add the client the example missed. If your work includes a type the sample skipped, write a line. Do not assume the kit knew your practice.
- Split tax-only from in-scope. A compliance client with no designated service is not a reason to run CDD because an example sat on the next page.
Keep, cut, or rewrite
A sorting aid for client examples in the accountant kit. This table does not reproduce AUSTRAC's starter kit.
| Example in front of you | What you do with it | What you do not do |
|---|---|---|
| A service you provide that is designated | Rewrite it to your engagement | Leave the generic names in place |
| A tax client outside that list | Mark it out of scope or delete the CDD path | Run a check because the example was nearby |
| A client type you do not have | Delete it | Invent a procedure for a service you do not sell |
| A client type you have that the sample missed | Add a line in your own words | Assume the kit already described you |
Where the accountant-examples page stops
This page is how an accounting practice treats the examples. It is not a tour of every sector kit. That sits on the starter kits summary. This page does not reproduce the examples.
What the client pays
On FreeAML the firm suite is A$0. The firm emails the client a link. Verification is client-pays. On the public list a personal KYC check is A$20 and a company or trust KYB check is A$40. Use KYB when the customer is a company or a trust. The starter kit's client examples are not included in the firm suite as a finished program. Confirm the live amounts on FreeAML pricing. FreeAML does not customise the accountant starter kit for you or approve your program.
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Frequently Asked Questions
Edit the examples before you approve anything.
The firm suite is A$0. The client pays each check the approved program names. An untouched example does not send that link.
Open the Tranche 2 guideQuestions: team@freeaml.com.au